The client, established in 2004, filters millions of emails every day and are renowned for generating one of the lowest false positives in the industry. The client provides an email archiving service and delivers technologically advanced managed service to overcome malicious and time consuming email and web content. With rapid business expansion and popularity, it was challenging for the company to maintain support standards, especially keeping up the response times.
How we have helped our customer:
The customer required an effective support framework at optimized costs. Nous served as an extended offshore support arm to provide uninterrupted services. Through customized service window, Nous delivered
- 24×7 Technical Assistance Center for their application
- Chat / Email and Voice based end user support.
- Knowledgebase management and Trend Analysis
