The customer is a leading biotechnology company serving patients in more than 100 countries. They have introduced breakthrough treatments across several areas of medicine. Their products are focused on rare genetic diseases, multiple sclerosis, cardiovascular disease and endocrinology.
How we have helped our customer:
Our service offering include:
- 24/7 service desk especially for the physicians portal
- Portal Access and Privileges
- Portal related enquiries and issues
- Voice/ Email support
- Service Desk Implementation
- Knowledge Base Management
